Terms and Conditions

These Terms and Conditions (“Terms”) govern access to and use of the Ecombaker website, platform, and services (“Service”). By accessing the website or creating an account, you agree to these Terms and to all applicable policies referenced herein.

If you do not agree, you must not use the Service.

1.1 About Ecombaker

Ecombaker is a software-as-a-service (SaaS) platform that allows users to create and manage online stores using templates and tools.

Ecombaker is not a marketplace and does not participate in transactions between merchants and their customers.

1.2 Acceptance of Policies

Your use of the Service is also governed by the following policies, which form an integral part of these Terms:

1. Privacy Policy
2. User Policy
3. Cookie Policy
4. Copyright Policy
5. Account & Billing Policy

By using Ecombaker, you agree to comply with all applicable policies.

1.3 Eligibility

You must be at least 18 years old or the legal age in your jurisdiction to use the Service. You confirm that you have the authority to enter into these Terms on behalf of yourself or your business.

1.4 Account Registration

Some features require account registration.

You are responsible for:

1. Maintaining accurate account information
2. Keeping login credentials secure
3. All activities conducted under your account

Details regarding account suspension, cancellation, and billing are outlined in the Account & Billing Policy.

1.5 Use of the Service

You agree to use Ecombaker only for lawful business purposes.

Prohibited uses, content restrictions, and enforcement actions are governed by the User Policy.

1.6 Intellectual Property

All Ecombaker platform content, software, branding, and materials are owned by or licensed to Ecombaker.

User-generated content ownership and copyright-related matters are governed by the Copyright Policy.

1.7 Third-Party Services

Ecombaker may integrate with third-party services such as payment providers, domain registrars, or analytics tools.

Ecombaker is not responsible for third-party services and their use is governed by their respective terms.

1.8 Service Availability

We strive to provide reliable service but do not guarantee uninterrupted or error-free operation.

We may modify, suspend, or discontinue any part of the Service at any time.

1.9 Termination

We may suspend or terminate access to the Service if you violate these Terms or any referenced policy.

Users may cancel their accounts as described in the Account & Billing Policy.

1.10 Disclaimers

The Service is provided “as is” and “as available.”

Ecombaker makes no warranties regarding availability, performance, or suitability for a particular purpose.

1.11 Limitation of Liability

To the maximum extent permitted by law, Ecombaker shall not be liable for indirect, incidental, or consequential damages.

Total liability shall not exceed the amount paid by you to Ecombaker in the previous (12) months.

1.12 Indemnification

You agree to indemnify and hold harmless Ecombaker from claims arising out of:

1. Your use of the Service
2. Your content, products, or services
3. Violations of these Terms or related policies

1.13 Dispute Resolution

Informal Resolution: Before filing a claim, you agree to contact us at support@ecombaker.com to attempt to resolve the dispute informally.

Arbitration Agreement: Any disputes arising from these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, rather than in court.

Class Action Waiver: You agree to resolve disputes on an individual basis and waive the right to participate in class actions.

1.14 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles.

1.15 Export Compliance

You agree to comply with all U.S. export control laws and regulations. You may not use the Service to support embargoed countries or restricted parties.

1.16 Changes to Terms

We may update these Terms periodically. Continued use of the Service constitutes acceptance of the updated Terms.

Notice of material changes will be provided via email or through the Service.

1.17 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

1.15 Contact

For questions regarding these Terms or any policy:

Email: support@ecombaker.com

Website: https://ecombaker.com

Ecombaker (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website or use our platform and services (collectively, the “Service”).

By accessing or using Ecombaker, you agree to this Privacy Policy.

2.1 Information We Collect

We collect information in the following categories:

2.1.1 Information You Provide Directly

When you create an account or use the Service, we may collect:

1. Name
2. Email address
3. Business name and details
4. Billing and subscription information
5. Support requests and communications
6. Store configuration and content you upload

Payment details are processed by third-party payment providers (currently Stripe) and are not stored directly by Ecombaker.

2.1.2 Information Collected Automatically

When you visit our website or platform, we may automatically collect:

1. IP address
2. Browser type and device information
3. Operating system
4. Pages visited and usage activity
5. Referring URLs

This data is used for analytics, security, and performance optimization.

2.1.3 Cookies and Tracking Technologies

We use cookies and similar technologies to:

1. Maintain session functionality
2. Remember user preferences
3. Analyze site traffic and usage

Details are provided in our Cookie Policy.

2.2 How We Use Information

We use collected information to:

1. Provide, operate, and maintain the Service
2. Create and manage user accounts
3. Process subscriptions and payments
4. Communicate service updates and support responses
5. Improve platform performance and features
6. Prevent fraud, abuse, and security incidents
7. Comply with legal obligations

We do not sell personal information.

2.3 How We Share Information

We may share information only as necessary with:

2.3.1 Service Providers

Trusted third parties that help us operate the Service, such as:

1. Payment processors (Stripe)
2. Hosting providers
3. Analytics services
4. Email and customer support tools

These providers are authorized to use personal information only to perform services on our behalf.

2.3.2 Legal Requirements

We may disclose information if required to:

1. Comply with applicable laws or legal processes
2. Respond to lawful requests by authorities
3. Protect the rights, safety, or property of Ecombaker, users, or the public

2.3.3 Business Transfers

If Ecombaker is involved in a merger, acquisition, or sale of assets, user information may be transferred as part of that transaction. Users will be notified via email or prominent notice on our Service.

2.4 Data Retention

We retain personal information only as long as necessary to:

1. Provide the Service
2. Comply with legal, accounting, or regulatory requirements
3. Resolve disputes and enforce agreements

Users may request deletion of their account, subject to legal obligations.

2.5 Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect personal information, including :

1. Encryption of data in transit and at rest
2. Access controls and authentication
3. Regular security assessments

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

2.6 Data Breach Notification

In the event of a data breach affecting personal information, we will notify affected users as required by applicable law within 72 hours of discovery.

2.7 Your Privacy Rights

Depending on your location, you may have the right to:

1. Access personal information we hold about you
2. Request correction of inaccurate information
3. Request deletion of personal information
4. Opt out of certain data processing activities
5. Data portability

California Residents (CCPA / CPRA)

California residents have the right to:

1. Know what personal information is collected and why
2. Request deletion of personal information
3. Opt-out of the sale of personal information (we do not sell personal information)
4. Not be discriminated against for exercising privacy rights

European Union Residents (GDPR)

If we process data of EU residents, they have the right to:

1. Access, rectify, or erase personal data
2. Restrict or object to processing
3. Data portability
4. Lodge a complaint with a supervisory authority

Note: Ecombaker primarily serves U.S.-based customers. If we expand services to the EU, we will update this policy accordingly and implement GDPR-compliant practices.

To exercise your rights, contact: privacy@ecombaker.com

2.7 Children’s Privacy

Ecombaker is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

2.8 Third-Party Links

We do not knowingly collect personal information from children.

If we become aware that we have collected such information, we will delete it promptly

2.9 Third-Party Links

Our Service may contain links to third-party websites or services.

We are not responsible for their privacy practices or content. We encourage you to review their privacy policies.

2.10 International Data Transfers

If you access Ecombaker from outside the United States, your information may be transferred to and processed in the U.S. or other jurisdictions where our service providers operate.

By using the Service, you consent to such transfers.

2.11 Automated Decision Making

We do not use automated decision-making or profiling that produces legal or similarly significant effects.

2.12 Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page with an updated "Last updated" date.

Continued use of the Service constitutes acceptance of the revised policy.

2.13 Contact

For privacy-related questions or to exercise your rights:

Email: privacy@ecombaker.com

Website: https://ecombaker.com

This Account & Billing Policy explains how subscriptions, payments, trials, cancellations, and billing-related matters are handled on Ecombaker.

By creating an account or subscribing to a paid plan, you agree to this policy.

3.1 Subscription-Based Service

Ecombaker operates on a subscription billing model. Access to certain features requires an active paid subscription.

Subscription plans, pricing, features, and billing cycles are displayed at the time of checkout and may vary by plan.

3.2 Payment Processing

All payments are processed securely by Stripe.

1. Ecombaker does not store, process, or retain credit card or payment method details
2. Payment information is submitted directly to Stripe and handled according to Stripe’s security and compliance standards
3. Stripe may store payment methods for recurring billing as permitted by the user

Ecombaker only stores non-sensitive billing metadata (such as subscription status and plan identifiers) necessary to operate the Service.

Note: If we change payment processors in the future, we will notify users and update this policy accordingly.

3.3 Free Trial Periods

Some subscription plans may include a free trial period.

During the trial:

1. Users receive limited or full access as defined by the plan
2. No charges are applied until the trial ends
3. Plan switching is not permitted during the trial period

At the end of the trial:

1. The subscription automatically converts to a paid plan unless cancelled before the trial ends
2. Billing begins immediately following the trial expiration

Trial eligibility is limited to one per user and may be modified or revoked at our discretion.

3.4 Plan Changes

3.4.1 Plan Switching

Users may upgrade or downgrade their subscription only after the trial period has ended.

Plan changes:

1. Take effect according to the billing cycle rules
2. May result in prorated charges or adjustments handled entirely by Stripe

3.5 Billing and Renewals

Subscriptions are billed on a recurring basis (monthly or annually, depending on the plan).

By subscribing, you authorize Stripe to:

1. Automatically charge the payment method on file
2. Renew the subscription until cancelled

Failed payments may result in :

1. Email notifications
2. Service interruption or downgrade after a grace period
3. Account suspension

3.6 Cancellations

Users may cancel their subscription at any time through their account dashboard.

Important cancellation terms:

1. Cancellation prevents future renewals
2. The subscription remains active until the end of the current billing period
3. No refunds or credits are issued for unused time, remaining balance, or Stripe account credits

We strongly recommend cancelling at least one (1) day before the next billing date to avoid unintended charges.

3.7 Refund Policy

All subscription fees are non-refundable, including:

1. Partial billing periods
2. Unused subscription time
3. Remaining credits or balances associated with Stripe

Refunds will not be issued for:

1. Account cancellations
2. Downgrades or plan changes
3. Dissatisfaction with the Service

Exception: Refunds may be issued at our sole discretion in cases of billing errors or technical issues preventing Service access.

3.8 Site Availability After Cancellation

After cancellation or subscription expiration:

1. Access to paid features may be restricted or removed
2. Your website or store may be taken offline at any time
3. Data retention is not guaranteed beyond thirty (30) days

Users are responsible for backing up their data prior to cancellation.

3.9 Taxes

Subscription fees may be subject to applicable taxes based on your location.

Taxes, if applicable, are calculated and processed by Stripe.

You are responsible for any additional taxes or duties in your jurisdiction.

3.10 Account Suspension or Termination

Ecombaker reserves the right to:

1. Suspend or terminate accounts for non-payment
2. Restrict access for violations of the Terms or User Policy
3. Remove hosted content after account termination

Suspended accounts may be reactivated upon resolution of outstanding issues.

3.11 Changes to Billing Terms

We may update pricing, plans, or billing terms from time to time.

Any changes will:

Apply to future billing cycles

Be communicated via email or through the Service where required by law

Existing subscribers may be grandfathered into old pricing for a reasonable period.

3.12 Contact

For billing questions or issues:

Email: billing@ecombaker.com

Website: https://ecombaker.com

This User Policy (“Policy”) governs how users may access and use the Ecombaker platform and services (“Service”). By using Ecombaker, you agree to comply with this Policy, our Terms & Conditions, and all other referenced policies.

4.1 Purpose of the Platform

Ecombaker is a software-as-a-service (SaaS) platform designed to help users create and manage online stores.

Users are solely responsible for how they use the platform, the content they publish, and the products or services they offer through their stores.

4.2 Lawful Use

You agree to use the Service only for lawful purposes and in compliance with:

1. Applicable local, state, federal, and international laws
2. Consumer protection and ecommerce regulations
3. Tax, export, and trade compliance laws

You are responsible for determining whether your business activities are legal in your jurisdiction.

4.3 Prohibited Products and Services

You may not use Ecombaker to sell, promote, or distribute:

1. Illegal goods or services
2. Stolen or counterfeit products
3. Drugs, controlled substances, or drug paraphernalia
4. Weapons, firearms, ammunition, or explosives
5. Adult content, pornography, or sexually explicit materials
6. Hateful, abusive, or discriminatory content
7. Products that infringe intellectual property rights
8. Fraudulent schemes, scams, or misleading offers
9. Tobacco, vaping products, or e-cigarettes
10. Services that violate third-party rights
11. Multi-level marketing or pyramid schemes

Ecombaker reserves the right to expand or modify this list at any time.

4.4 Prohibited Conduct

You agree not to:

1. Violate or attempt to bypass platform security measures
2. Upload malicious code, malware, or harmful scripts
3. Scrape, reverse engineer, or exploit the platform
4. Use the Service to send spam or unsolicited communications
5. Impersonate another individual or entity
6. Interfere with or disrupt platform operations
7. Misrepresent pricing, products, or business identity
8. Engage in money laundering or other financial crimes
9. Manipulate reviews, ratings, or feedback

4.5 Content Standards

You are solely responsible for all content uploaded to your store, including:

1. Product descriptions and images
2. Pricing and promotional claims
3. Customer communications
4. Legal disclosures and policies

Content must:

1. Be accurate and not misleading
2. Respect intellectual property rights
3. Comply with advertising and consumer laws
4. Not contain false or deceptive information

4.6 Intellectual Property

You must own or have the legal right to use all content uploaded to Ecombaker.

By uploading content, you grant Ecombaker a limited, non-exclusive, worldwide license to host and display such content solely for providing the Service.

Copyright enforcement and takedown procedures are governed by the Copyright Policy.

4.7 Account Integrity

You are responsible for:

1. Maintaining the security of your account credentials
2. All activity conducted through your account
3. Promptly notifying us of unauthorized access

Account sharing, resale, or unauthorized access is prohibited.

4.8 Enforcement and Violations

Ecombaker may take action if this Policy is violated, including:

1. Content removal
2. Account suspension or termination
3. Temporary or permanent service restrictions
4. Referral to law enforcement where required

Enforcement decisions are made at our discretion and without obligation to provide prior notice.

4.9 Third-Party Services

Use of third-party integrations (e.g., payment processors, analytics tools) is subject to their respective terms.

Violations of third-party policies that impact Ecombaker may result in account action.

4.10 No Platform Liability

Ecombaker does not:

1. Review or approve store content
2. Guarantee the legality of user businesses
3. Participate in transactions between merchants and customers
4. Mediate disputes between users and their customers

Users are solely responsible for disputes, refunds, chargebacks, and legal claims related to their stores.

4.11 Reporting Violations

If you believe a user is violating this Policy, you may report it by contacting:

Email: abuse@ecombaker.com

Include:

1. URL or description of the violation
2. Your contact information
3. Details supporting the claim

4.12 Policy Updates

We may update this User Policy at any time.

Continued use of the Service constitutes acceptance of the revised Policy.

This Cookie Policy explains how Ecombaker (“we,” “our,” or “us”) uses cookies and similar technologies on our website and platform (collectively, the “Service”).

This policy should be read together with our Privacy Policy.

5.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website.

They are widely used to make websites function properly, enhance user experience, and provide security.

5.2 How We Use Cookies

Ecombaker uses cookies for the following purposes:

5.2.1 Essential Cookies

These cookies are required for the Service to function properly and cannot be disabled.

They are used to:

1. Authenticate users
2. Maintain user sessions
3. Enable authorization and security features

Without these cookies, access to your account and core features would not be possible.

5.2.2 Analytics Cookies

We may use analytics cookies to:

1. Understand how users interact with the Service
2. Identify popular features and content
3. Improve platform performance

Currently, we do not use Google Analytics or similar third-party analytics services. If we do in the future, we will update this policy.

5.2.3 Third-Party Cookies

We use third-party services that may place cookies on your device, including:

Google reCAPTCHA

Used to:

1. Protect forms from abuse and automated attacks
2. Enhance platform security

reCAPTCHA may collect device and behavioral data as determined by Google.

Google Maps

Used to:

1. Display location-based map features
2. Improve user experience

Google Maps may collect usage and location-related data through cookies.

Privacy Policy: https://policies.google.com/privacy

Use of these services is subject to Google’s own privacy and cookie policies.

5.3 What We Do Not Use Cookies For

Ecombaker does not use cookies to:

1. Sell personal information
2. Serve third-party advertising
3. Track users across unrelated websites for marketing purposes

5.4 Cookie Duration

Cookies may be:

1. Session cookies, which expire when you close your browser
2. Persistent cookies, which remain for a defined period or until deleted

The duration depends on the purpose of the cookie and the provider.

5.5 Managing Cookies

You can control or delete cookies through your browser settings.

Please note:

1. Disabling essential cookies may prevent you from logging in or using the Service
2. Third-party cookie controls may vary depending on the provider

For instructions, refer to your browser's help documentation:

1. Chrome
2. Firefox
3. Safari
4. Edge

5.6 Changes to This Cookie Policy

We may update this Cookie Policy from time to time.

Updates will be posted on this page with a revised “Last updated” date.

Continued use of the Service constitutes acceptance of the updated policy.

5.7 Contact Us

If you have questions about this Cookie Policy or our use of cookies, contact us at:

Email:privacy@ecombaker.com

Website: https://ecombaker.com